Text Messaging Terms and Conditions
Vexillummedia LLC d/b/a Vexflow
Effective date: September 28, 2026
Last updated: September 28, 2026
These SMS Terms explain the text messaging programs run by Vexillummedia LLC, doing business as Vexflow ("Vexflow," "we," "us," or "our"). By opting in to one of our text messaging programs, you agree to these SMS Terms and to our Privacy Policy at https://vexflow.io/privacy-policy .
Messages are sent by Vexillummedia LLC d/b/a Vexflow from (330) 919-6670 .
We have two separate text messaging programs. You choose each one separately, and neither is required.
a) Vexflow Customer Care Messages
Texts about your inquiry, your appointments, and your relationship with us. These include replies to questions you send us through our forms or by text; booking confirmations and appointment reminders; onboarding and project updates; and account, billing, and service notifications.
b) Vexflow Marketing Messages
Promotional texts about Vexflow's services, such as offers, new services, events, and marketing tips for business owners. Marketing messages may be sent using automated technology.
Messages we send for our clients are not part of these programs. Some of our clients use tools we set up and manage (for example, missed-call text-back, AI text follow-up, appointment reminders, or review requests) to text their own customers. Those texts are sent on behalf of that business, under that business's own consent practices, SMS terms, and privacy policy. To stop those messages, reply STOP to that message or contact that business.
You can opt in by checking the box on a form on our website, vexflow.io. There are two separate, unchecked boxes: one for Customer Care Messages and one for Marketing Messages. You can check one, both, or neither.
You do not have to agree to receive text messages to buy anything from us or to use our services. Consent is not a condition of purchase.
If you text us first, we may reply to that conversation. Replying to your message does not sign you up for marketing messages.
After you opt in, we will send you a confirmation text that names the program and explains how to get help and how to opt out.
Message frequency varies. How many texts you receive depends on your inquiry, your appointments, and your relationship with us.
Message and data rates may apply. Your mobile carrier may charge you for text messages you send and receive, based on your plan. We do not charge for our text messages. Check with your carrier for details.
You can cancel at any time. Reply STOP to any text message from us. We will also accept other common opt-out words, such as QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE , and any other reply that reasonably shows you want us to stop texting you. Capitalization and punctuation do not matter.
Replying STOP to any of our messages stops all text messages from us (both Customer Care and Marketing) to that number.
After you opt out, we will send you one final message confirming your opt-out. After that, you will not receive further text messages from us at that number unless you opt in again.
You can also opt out by emailing [email protected] or calling (330) 919-6670 and telling us you want to stop receiving texts. We will process opt-out requests promptly.
To opt back in , reply START to (330) 919-6670 , or check the box on one of our forms again.
Reply HELP to any message from us for help. You can also contact us at [email protected] or (330) 919-6670 .
We send marketing messages only between 8 a.m. and 8 p.m., recipient's local time. Customer care messages, such as replies to your messages and appointment reminders, may be sent at other times when they relate to something you requested.
Carriers are not liable for delayed or undelivered messages. Text messages are delivered through wireless carriers and other networks we do not control. Delivery is not guaranteed and may be delayed or fail for reasons beyond our control, such as coverage, your device, or your carrier's settings.
Our programs are intended to work with major U.S. wireless carriers. Not all carriers, plans, or devices may be supported.
You must be at least 18 years old to join our text messaging programs. You must also be the account holder of the mobile number you provide, or have the account holder's permission to use that number and to agree to these SMS Terms. If you change or give up your mobile number, please reply STOP from that number or let us know, so we don't text the number's next owner.
Our Privacy Policy at https://vexflow.io/privacy-policy explains how we handle your information.
No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. We do not sell, rent, or share your mobile number or your SMS opt-in data and consent with third parties or affiliates for their marketing purposes. We share this information only with service providers that help us deliver our messages or support customer care (such as our messaging platform and its carrier partners), or when required by law.
We may update these SMS Terms from time to time. We will post the updated version at https://vexflow.io/sms-terms and change the "Last updated" date above. If we make a material change to a program, such as the type of messages we send, we will give notice where required, for example by text message, and ask for your consent again where the law requires it. You can opt out at any time by replying STOP.
Vexillummedia LLC d/b/a Vexflow
Email: [email protected]
Phone: (330) 919-6670